Privacy policy

STORZONE ("we", "us", "our") operates https://storzone.co.uk and processes personal data in connection with orders, enquiries, and website use.

Data controller: STORZONE, 145 Victoria Park Road, Stoke-On-Trent, England, ST6 6DY.

Privacy contact: hello@storzone.co.uk · +44 7882 530920.

This Privacy Policy explains what personal data we collect, why we collect it, how long we keep it, who we share it with, and your rights.

It applies to visitors, customers, and anyone who contacts us through the website or by email/phone.

We may collect the following categories of personal data:

• Identity & contact: name, email, phone number, delivery and billing address
• Order data: products purchased, order value, delivery notes, order history
• Communication: messages from contact forms, emails, and phone calls
• Technical data: IP address, browser type, device information, and pages visited (server logs)
• Cart data: items stored locally in your browser to maintain your shopping session

We collect data directly from you when you place an order, contact us, or browse the site.

Some technical data is collected automatically through cookies, local storage, and server logs necessary to run the website.

We use personal data for the following purposes:

• Processing, fulfilling, and delivering your orders
• Contacting you about orders, deliveries, returns, or support requests
• Verifying cash-on-delivery orders and preventing fraud
• Improving our website, catalogue, and customer service
• Complying with legal, tax, and accounting obligations
• Responding to legal requests where required

We process personal data under one or more of the following legal bases:

• Contract: to fulfil orders and provide the services you request
• Legitimate interests: to operate and improve our business, secure the website, and handle enquiries — balanced against your rights
• Legal obligation: to keep records required by tax and consumer law
• Consent: where required for optional marketing communications (not currently sent by default)

We do not sell your personal data. We share data only where necessary to run our business:

• Hosting & database providers (e.g. Supabase) to store orders and website data securely
• Delivery couriers and logistics partners to deliver your order
• IT and infrastructure providers that support the website
• Professional advisers (accountants, lawyers) where required
• Law enforcement or regulators when legally obliged

Some service providers may process data outside the UK. Where this occurs, we ensure appropriate safeguards are in place (such as UK adequacy decisions or standard contractual clauses) consistent with UK data protection law.

We keep personal data only as long as necessary for the purposes described in this policy.

• Order and invoice records: typically up to 6 years for tax and accounting purposes
• Customer enquiries: usually up to 2 years unless related to an active order or dispute
• Server logs: retained for a limited period for security and troubleshooting
• Cart data: stored in your browser until cleared or expired

We use technical and organisational measures to protect personal data, including encrypted connections (HTTPS), access controls, and secure hosting.

No method of transmission over the internet is 100% secure. Please use a strong password for any accounts and contact us if you suspect unauthorised access.

Under UK data protection law you may have the following rights (subject to conditions and exemptions):

• Access: request a copy of the personal data we hold about you
• Rectification: ask us to correct inaccurate data
• Erasure: request deletion in certain circumstances
• Restriction: ask us to limit processing in certain cases
• Objection: object to processing based on legitimate interests
• Portability: receive data you provided in a structured format where applicable
• Withdraw consent: where processing is based on consent

Email hello@storzone.co.uk with your request. We may need to verify your identity before responding.

We aim to respond within one month. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

We use essential cookies and browser local storage to operate the shopping cart and checkout.

We do not use third-party advertising or tracking cookies.

• Cart storage: remembers items between visits on the same device
• Session security: supports secure checkout and site functionality
• You can clear cookies and local storage in your browser settings — this will empty your cart

Our website is not directed at children under 18. We do not knowingly collect personal data from children. Contact us if you believe a child has provided data and we will delete it.

We may update this Privacy Policy from time to time. The 'Last updated' date at the top of the page will change when we do.

Significant changes will be highlighted on the website where appropriate.

Privacy enquiries: hello@storzone.co.uk · +44 7882 530920.

You may also complain to the ICO if you are unhappy with how we handle your data.

See our Terms & conditions and Shipping policy.