Shipping policy

STORZONE delivers office furniture, monitors, printers, and accessories across the United Kingdom. This policy explains delivery areas, costs, timeframes, and what to expect when your order arrives.

All delivery charges are confirmed at checkout before you place your order. If you are ordering for a business, school, or multi-desk rollout, contact us for consolidated delivery and volume pricing.

We deliver to addresses in England, Scotland, Wales, and Northern Ireland.

We do not currently ship to the Channel Islands, Isle of Man, or international addresses outside the United Kingdom.

• UK mainland and most residential and commercial addresses are supported
• Remote or hard-to-access locations may require extra lead time — we will confirm before dispatch
• We cannot deliver to PO boxes for large or furniture items

Standard UK delivery is £15 for orders below £400.

Orders of £400 or more qualify for free standard delivery to a single UK address.

Delivery fees are calculated on your basket total at checkout and shown clearly before you confirm payment.

• Free delivery threshold: £400 (order subtotal before delivery)
• Standard delivery fee: £15
• Bulk or multi-site deliveries may be quoted separately
• No hidden fuel surcharges on standard catalogue orders

After you place an order, we review stock and delivery details. For cash-on-delivery orders, our team may call or email to confirm your phone number, address, and any access instructions.

In-stock items are typically prepared for dispatch within 2–5 working days (Monday to Friday, excluding UK bank holidays).

If an item is on back order or requires special sourcing, we will contact you with an updated timeline before proceeding.

• You will receive an order confirmation by email after checkout
• Dispatch may take longer during peak periods or for made-to-order furniture
• Orders placed after 2pm may be processed the next working day

Once dispatched, most orders arrive within 3–8 working days from dispatch. Delivery times are estimates — couriers may vary by region and product size.

Smaller items (accessories, monitors, printers) usually arrive faster than large furniture.

• Preparation: 2–5 working days
• Transit: typically 1–3 working days for parcels; 3–5+ for bulky furniture
• You will not receive a specific hour slot unless arranged by the courier for large items

Delivery method depends on product size, weight, and packaging.

• Parcels & smaller items: courier to your door (kerbside or safe place where permitted)
• Furniture & bulky goods: may require two-person delivery or pallet drop
• Someone aged 18+ must be available to receive the delivery
• Please ensure clear access — stairs, lifts, and narrow doorways should be noted at checkout
• Drivers cannot assemble furniture unless agreed in advance

Use the delivery notes field at checkout to tell us about reception hours, floor level, parking restrictions, or gate codes.

Incorrect or incomplete address details may delay delivery or result in redelivery charges.

• Business deliveries: include company name and contact on site
• Flats & apartments: include building name, flat number, and buzzer details
• If no one is available, the courier may leave a card or attempt redelivery per their policy

We offer cash on delivery for UK orders placed through our website.

Payment is collected when your order is delivered. Please have the correct amount ready where possible.

Our team may contact you before dispatch to confirm the order total, delivery address, and a reachable phone number.

• Card payments online will be added in a future update
• COD orders may be subject to additional verification for high-value deliveries
• Refusal to accept a confirmed delivery may affect future orders

Please inspect your delivery when it arrives. Note any visible damage on the courier's paperwork where possible.

Report damage, shortages, or wrong items within 48 hours of delivery to hello@storzone.co.uk or +44 7882 530920. Include your order number and clear photos of the packaging and product.

We will arrange a replacement, repair, or refund where appropriate under UK consumer law and our assessment of the issue.

• Do not dispose of damaged packaging until the claim is resolved
• Concealed damage (found after opening) should still be reported within 48 hours
• Manufacturing defects are handled under the product warranty where applicable

If a delivery cannot be completed due to nobody being home, refused acceptance, or inaccessible property, the courier will follow their standard process.

Redelivery fees may apply if repeated attempts fail due to customer-provided issues (wrong address, no access, repeated unavailability).

You may have a 14-day right to cancel under UK consumer contracts regulations for distance sales, subject to exceptions for sealed goods and certain custom items.

To request a return or cancellation, contact us before sending anything back. Unauthorised returns may not be accepted.

Items must be unused, in original packaging, and in resaleable condition unless faulty.

• Custom-made, assembled, or clearly used furniture may not be eligible for return
• Return shipping costs are the customer's responsibility unless the item is faulty or we sent the wrong product
• Refunds are processed to the original payment method once the return is inspected
• Cancellations before dispatch can usually be honoured in full — contact us as soon as possible

Ordering for an entire floor, refurbishment, or multiple sites? We can coordinate phased deliveries, room-by-room drop-offs, and volume pricing.

Email hello@storzone.co.uk or call +44 7882 530920 with your headcount, product list, and target dates.

Our team is available Mon–Fri, 9am–5pm. We are happy to help with delivery quotes, bulk orders, and access requirements.

Email hello@storzone.co.uk or call +44 7882 530920.

See also Terms & conditions and Privacy policy.

Call +44 7882 530920 · hello@storzone.co.uk